Frequently Asked Questions

Locking/Unlocking Card

How does it work?

The “Lock your Card” feature is used to prevent unauthorized payments or withdrawals using the card. It can be unblocked anytime. Take note that all transactions will be suspended when you lock your card. However, you can still use our loans services.

How can I lock/unlock my card via the App?
  • Go to your SALPay app.
  • Access the lock/unlock card feature through the side bar.
  • Switch on/off the “Lock your Card” switch.
  • An OTP will be sent to your mobile number.
  • Enter the correct OTP when prompted.
How can I lock/unlock my card using the ESS.
  • Go to https://app.salarium.com
  • Log in using your credentials in the ESS.
  • In the sidebar, choose Wallet.
  • Select the lock/unlock card button.
  • Choose on or off.
  • Click Continue.
  • An OTP will be sent to your mobile number.
  • Enter the correct OTP to proceed.