E-Wallet and App


Do you update my account balance in real time?

Yes! Your account balance in the SAL Pay app gets updated every time you complete a transaction using your SAL Pay e-wallet or card. Transaction details, on the other hand, appear in your history 24 hours after the actual time of transaction.


Can I transfer funds in real time using the Send Money feature?

Send Money requests are processed on the same day if they are submitted on a business day and before the cutoff time of 11:30 AM. They are completed from 9 AM to 6 PM.


How will I know if my Send Money transaction was successful?

Send Money transactions are completed within the expected completion period. The SAL Pay app and e-wallet will show you that your Send Money transaction is on Pending status until it is completed.

Our SAL Pay support specialists will contact you proactively if there are any issues with your Send Money transaction.


I made a mistake in my Send Money transaction. Can I cancel it and get the sent amount back to my account?

Your SAL Pay account balance is updated immediately after you submit your Send Money request. Should there be problems with your Send Money transaction (eg. submission of incorrect account details, issues with the destination bank account), please contact us right away at (+632) 304 9100 or at support@salpay.com.