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You can report any unauthorized deduction from your account balance by calling us at (+632) 304 9100 or by sending an email to firstname.lastname@example.org. To help you with your dispute, we will need you to provide the following.
Screenshot of your transaction history (If already available)
Date and time when transaction was deducted
Accomplished Dispute Form
Here’s a list of fees associated with SAL Pay transactions.
SAL Pay for Payroll
Account creation: Php500 (includes the Mastercard debit card, delivery, and administration charges)
Disbursement to employees: Php25 per employee
Deposits to SAL Pay Corporate account: Free
Card replacement fee: Php500
Debit card and ATM transactions
Within the Philippines
Balance inquiry via any local ATM: Php3
Balance inquiry via any POS terminal: Php3
ATM withdrawal: BancNet and MegaLink Php12
Outside the Philippines
Balance inquiry via any ATM that accepts Mastercard: Php50
Withdrawal via any ATM that accepts Mastercard: Php150
POS usage or any online purchase on foreign currency sites: Php150